THE CUSTOMER EXPERIENCE®
Customer Staffing Solutions

Services

"The Customer Experience™" ('TCE'), has an experienced workforce that is intimately familiar with a vast array of Customer Service Techniques, so you always have the support you need and can depend on our experience and knowledge. We provide an answer to your Customer Service needs, covering the aspects of process improvement and personal development.  We will assist in creating or updating your internal customer procedures.

We generally charge by the hour for our services. However, projects can be quoted at a fixed price. We often recommend to new clients that they consider this per-project option during an evaluation phase. New clients also use our hourly support when they need immediate assistance.

 

Our Services

The Customer Experience™ offers quality Customer Service Solutions, Conflict Resolution Techniques and Process Improvement Assessments.  We guarantee you a quality experience.

 

 

Customer Service 

The Customer Experience™ can help make sure you're getting the right tools and techniques to match your Customer Service business objectives. We'll meet with you to fully understand your situation, budget, desires, timelines, and expectations. We'll even create and apply our services to prepare estimates and documentation services to give you an idea of what you're spending for what you're getting before you take that next step.  Our Customer Service is top of its class.

Conflict Resolution Techniques

Conflict Resolution techniques can be priceless in these challenge times of gaining and keeping a customer.  Let us train your team to handle difficult customers and retain them for life.  We partner with Dr. Dean R Manna for Conflict Resolution Skills and Emotional Intelligent training.  http://academics.rmu.edu/~manna/Bio.htm

 
Process Improvement Assessment

While are Team is training in Process Improvement Skills, knowing what you currently have and where you would like to take your organization is the first priority and our goal. At The Customer Experience™, our process improvement assessment service is key to achieving success. We meet with you personally and get an understanding of your situation, goals, and objectives. We then gather all the relevant data as to how your current Customer processes and procedures work. We take this information and perform a gap analysis and provide you with a guide to achieve your goals and objectives in a cost-effective and timely manner. Planning is key to success and TCE is here to assist you with the all-important planning stages before we work together to implement your process improvement plan.


Pricing

We offer customized assessments based on your organizational needs.  
Project based or hourly services are available. 

Current Packages

Individual Training - $55 1 hr


  • Customer Service Skill Set Assessment
  • Customer Service - Face to Face and Phone
  • Basic Business Etiquette
  • Conflict Resolutions - Difussing the Angry Customer
  • Identifying Key Value to the Business
  • Certificate of Completion


Business Training - Hourly, 1/2 Day, Day, and Weekly Rates

  • Current Practice Assessment
  • Opportunities and Recommendations
  • Training Courses
  • Documentation
  • Templates
  • Certificates of Completion for Each Course

DMC Supply Chain Consulting Inc.
The Customer Experience®
Pittsburgh, PA 


Denise M Corcoran - President - CEO
Certified Business Consultant
Certified International Project Manager®
Master Project Manager®

300 Mt Lebanon Blvd - Suite 210
Pittsburgh, PA  15234

CALL 1 (412) 345-1163

FAX 1 (888) 411-2235